RETURNS

 

CANCELLATIONS

All of our customers have the right to cancel the order before dispatch for no cost at all. You can cancel the order by contacting us or by cancelling the order in your account. If your order has been dispatched, then follow the returns procedure to cancel the order.

RETURNS & REFUNDS

If you wish to return your order which is unworn and in its original condition then contact us for a return address. it is the buyers right to pay for return postage costs. Once we have received the order, we then will issue a refund. Refunds can be instant or take up to 5 days depending on the payment method.

EXCHANGES

If you wish to exchange your product for another size, then please contact us for confirmation and for the return address. We will then aim to dispatch the new product once the return has been received.

DAMAGED OR LOST PRODUCTS

If for any reason your product is damaged upon delivery then we can refund or resend the item ASAP.

There is a small percentage of orders which get lost in the postal services. If you still have not received your order then email us and we will advise you what to do next.

 

 

 

 

 

 

 

SHIPPING

 

DISPATCH 

All of our orders are dispatched on the next working day ( Mon-Fri), except bank holidays (UK). Express Shipping is sent on the same day, if ordered by 11am.

UK

FREE STANDARD UK DELIVERY

All UK orders include FREE standard delivery included in the price. Standard delivery is sent by 2nd class post via Royal Mail. 

EXPRESS SHIPPING

We also offer a next day express service within the UK. All orders made by 11am , are sent out for guarenteed next work day delivery.

Express shipping cost = £6.99

 

EUROPE

STANDARD DELIVERY = £5

Delivery takes from 3-7 working days (depending on country). All mail is sent via Royal Mail, UPS, or DHL.

 

USA & REST OF THE WORLD

STANDARD DELIVERY = £6.99

Delivery takes from 5-14 working days (depending on country). All mail is sent via Royal Mail, UPS, or DHL.

Note: You may be liable to pay local import duty or tax depending on the order amount.

 

MULTIPLE OR BULK ORDERS

No matter how many items you buy from us, the Shipping price will stay the same. 

 

SHIPPING FAQS

Where is my order?

Please see the delivery times above for expected delivery for your order, depending on your country. Please contact us via the email below if it has been longer than the time expected.

Contact us on info@human-bynature.com , if you have any queries regarding shipping or returns. You may also leave a message via the contact form below.